Customer Experience Journey Mapping:

How to Move Beyond Touchpoints and Journeys to Deliver Authentic Value and Meaning for Real People.

To gain access to THRIVE's webinar from July 31, 2024, simply fill out the form.

You will then be directed to a page with the necessary links.

You'll gain valuable insights on how to:

• Use human-centered research techniques to see and understand your customers in new ways as real people.
• Identify the real problems to solve with evidence-based unmet needs and insights that enrich the brand experience.
• Produce validated data-driven Customer Experience Maps capable of driving strategic business decisions.
• Quantitatively validate opportunities and prioritize the right areas for investment.
• Create Customer Experience Maps that become a single source of truth and a collaborative platform for future organizational change.
• Actively manage the customer experience every day by making the experience visible to all stakeholders.

Our Experts:

Trent Kahute
Chief Creative Officer & Co-founder

Trent Kahute has a long history in product and service design and an entrepreneurial spirit. He’s expert at helping organizations create actionable insights from large sets of behavioral data to fully understand the customer experience. 

Bradley Bergeron
Partner & Director of Research & Strategy

Bradley Bergeron is a passionate storyteller and collector of experiences. He leverages human-centered and evidence-based design as a catalyst for transformation. He seeks ways to connect empathy to inspiration and uses inspiration to drive meaningful action. Bradley helps clients frame profound insights, identify new opportunities, and act boldly.